Refund Policy

1. Merchant of Record

Payments are processed by Paddle, which acts as the authorized reseller and Merchant of Record for checkout transactions.

Checkout-level billing terms, payment-method limits, and payment processing rules are presented during checkout by Paddle.

2. Refund Eligibility

For one-time credit purchases, you may request a refund within [REFUND_WINDOW_DAYS] calendar days of the original purchase date.

Refunds may be approved when:

• The purchased feature is materially not as described.
• A duplicate or incorrect charge occurred.
• A technical issue blocked reasonable use and could not be resolved in a reasonable time.

Requests submitted after the stated window are generally not eligible, except where required by applicable law.

3. Subscription Purchases

• You can cancel subscriptions any time to stop future renewals.
• Initial subscription charges may be reviewed for refund within 7 calendar days of purchase.
• Renewal charges may be reviewed within 7 calendar days of renewal if no material post-renewal use occurred.

Unless required by law, partial-period or prorated refunds are not provided.

4. Non-Refundable Cases

Refunds are generally not provided for:

• Requests submitted outside the applicable refund window.
• Repeated abusive, fraudulent, or bad-faith refund claims.
• Credits already used to obtain the requested premium feature, except where required by law.
• Purchases made through an unauthorized or fraudulent use of another person's payment method; those cases should be reported to Paddle and the payment provider promptly.

5. How to Request a Refund

Send your refund request to [SUPPORT_EMAIL] with:

• Paddle transaction or order ID.
• Email address used at checkout.
• Reason for the request.
• Any relevant screenshots or technical details.

We aim to respond within 2 business days.

6. Refund Processing and Timing

If approved, refunds are issued to the original payment method through Paddle.

Most refunds appear within 5 to 10 business days after approval, depending on your bank or payment provider.

Certain payment methods, dispute statuses, or older transactions may require manual review by Paddle Support.

7. Chargebacks and Disputes

Before opening a chargeback, please contact us first so we can investigate and resolve the issue quickly.

Fraudulent or abusive chargeback activity may lead to suspension of account access where legally permitted.

8. Consumer Rights

This policy does not limit mandatory rights provided under applicable consumer protection laws.

9. Contact

Questions about refunds can be sent to [SUPPORT_EMAIL].

10. Policy Updates

We may update this Refund Policy from time to time. Updated versions are effective when posted, unless stated otherwise.